Q1:

Why are AnexTEK¡¦s surveillance products the best choice?

AnexTEK offers a complete product line for various requirements and applications, features including stand-alone 4-channel DVRs (AcroSecure ES-104, ES-204), Linux-based 4-channel DVRs, 8 and 16-channel DVRs (AcroSecure LT-104, LT-008/016plus, RS-108/116), extra-large storage capacity DVRs with RAID funcationality (RecA R15, RecA JR), IP camera support and CCTV accessories. Furthermore, AnexTEK is known for its professional integration capability, praised throughout the industry for its technical quality and flexibility.

Q2:

What is a Digital Video Recorder and what are its advantages over VCR systems?

A digital video recorder (DVR) can record video images, storing them onto one or more hard disk drives. DVR technology is in the process of replacing the traditional VCR technology used in many CCTV systems. A DVR provides better recording image quality and longer recording duration than VCRs. It also reduces the total cost of ownership due to the recording media itself, and is vastly more efficient in regards to its management requirements. Additionally, the digitally recorded material can be widely distributed and managed through a Local Area Network (LAN) and/or the Internet.
More information is available in AnexTEK¡¦s White Paper entitled
Analysis of Digital vs. Analog Video for Security Surveillance Applications.

Q3:

Why does AnexTEK choose MPEG-4 compression to be employed in the AcroSecure DVR?

Major compression technologies currently popular in DVR applications are H.32X (H.261/H.263), JPEG, Motion-JPEG (M-JPEG), MPEG-1, MPEG-2 and MPEG-4. MPEG-4 provides significantly higher compression rates and longer recording duration. The AcroSecure DVR uses MPEG-4 compression technology to provide up to a 100:1 compression ratio.

Q4:

What is the frame size of the AcroSecure DVR?

The VHS frame size is 14KB, and the S-VHS frame size is 18KB. For JPEG compression technology, the frame size is around 14-18KB. MPEG-1 and MPEG-2 are 5-8KB and 11.67-15KB, respectively. The AcroSecure DVR uses MPEG-4 technology and needs only 1KB-5KB per frame, depending upon the resolution and compression quality settings.

Q5:

Does the AcroSecure DVR have any control mechanism to restrict access?

Users must supply a password to enter the system setup utility.

Q6:

Why do AcroSecure DVRs use a Linux-based operating system?

Stability is one of the most important factors in security surveillance environments. The need for 24/7 system functionality is fundamental. Therefore, the AcroSecure DVR is built upon Linux, providing the most stable operating system technology.

Q7:

Does the AcroSecure DVR provide a selectable frame rate?

Yes, each AcroSecure DVR provides frame rate configuration control for each channel. This is a good way to plan and conserve storage capacity.

Q8:

What will happen if there is a power outage?

A traditional VCR uses VHS or Beta tape formats to record images. The following are disadvantages of using traditional VCRs:
1. Image quality decreases due demagnetization because of repeated use.
2. The lifespan of the tape decreases or the tape becomes unusable due to excessive humidity.
3. Large storage space is required for the amount of tapes necessary to archive image data over a long time period.
4. Searching and playback functions cannot be performed without pausing recording. This may increase the chance that a significant event is missed. However, DVRs support multi-tasking, providing simultaneous recording, playback and remote surveillance.
5. The traditional VCR cannot be monitored from anywhere. Its analog signal cannot be accessed via digital signals over a Local Area Network (LAN) or the Internet, whereas a DVR can be viewed as live pictures or recorded data anywhere with a network connection.

AcroSecure LT-104 FAQ:

Q1:

How to connect PC with LT-104 for remote surveillance and downloading?

The network functionality of the LT104 allows users not only to view streaming of live video from their digital video recorder but also to search and download pre-recorded image files from a remote location.

Q2:

What¡¦s the storage capacity under different frame rate?

*SET: Quality at 50 for different HDD capacity

Q3:

How do I backup recorded image files?

By FDD or external USB CD-RW

Q4:

Can I connect both color cameras and B/W cameras to the LT-104 DVR?

Yes, the LT-104 DVR works with color cameras and B/W cameras simultaneously.

Q5:

Can I connect a CCTV Monitor to the LT-104 DVR?

No, the LT-104 only allows connection to a VGA monitor.

Q6:

Does the LT-104 support all kinds of cameras?

Yes, the LT-104 supports most types of cameras.

Q7:

Does the LT-104 support all types of HDDs?

The LT-104 system only works with Ultra ATA 100 hard disk drives, compatible with 40/60/80/120GB HDDs (5400rpm suggested).

Q8:

Does the LT-104 support all external USB CD-RW drives?

The LT-104 supports the following external USB CD-RW drives: BENQ 6406, BENQ CRW4012EU, and Aopen EHW-4048U.

Q9:

What's the maximum distance allowed between the DVR and camera? How long can it can be extended when using a signal repeater?

The maximum distance of coaxial cable between the DVR and camera is approximately 200 meters, but it can be extended to an extra 500 meters by installing a video amplifier. A fiber cable can extend the range up to 1Km.

Q10:

Can I upgrade to a higher capacity HDD? How do I replace HDDs?

A user can change a HDD by opening the upper left door and pulling the HDD bay out of the cage. After installing the new HDD, power the system on again and perform set-up according to the detailed explanation in the user¡¦s guide.

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AcroSecure ES-104 FAQ:

Q1:

Does the ES-104 support network functionality?

No, the ES-104 does not have built-in network functionality.

Q2:

What¡¦s the storage capacity of the ES-104?

The Recording Duration in 40GB:

Q3:

Does the ES-104 display the HDD usage?

Yes, it appears in the ¡§HDD SETUP¡¨ setup.

Q4:

Can I connect a VGA monitor to the ES-104 DVR?

No, it only allows connection to a CCTV monitor.

Q5:

Does the ES-104 support sensors?

Yes, there is support for 4 sensor inputs.

Q6:

Does the ES-104 support duplex operation for recording and playback?

No, the ES-104 does not support simultaneous recording and playback.

Q7:

Can I upgrade to a higher capacity HDD? How do I replace a HDD?

Please contact your dealer/installer for replacement to a higher capacity HDD.

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LT-016 Plus FAQ

Q1:

What¡¦s the storage capacity of the LT-016 Plus under different frame rate?

*SET: Quality at 50 for different HDD capacity

Q2:

Can I connect both color camera and B/W camera to the LT-016 Plus DVR?

Yes,The LT-016 Plus is working with color camera and B/W cameras

Q3:

Can I connect both CCTV Monitor and VGA monitor to the LT-016 Plus DVR?

Yes. The LT-016 Plus supports CCTV monitor and VGA Monitor simultaneously.

Q4:

Is there authorization level for different users to access the remote surveillance?

Yes, the manager can control the accounts of remote surveillance by setting up the ¡§remote access privilege¡¨ for each account. For example, the manager can set up the account for only some specified functions.

Q5:

Can I change to higher capacity HDD? How to replace?

You can change the HDD by opening the front door and pull the HDD bay out of the cage, once finishing replacing the new HDD, power on again and set-up according to the detailed explanation of Users guide .

Q6 :

When I use CD-RW to backup history, can I see the live Image at same time?

Yes, the LT-016 Plus allows user to back up the history under live monitoring.

Q7:

D oes the LT-016 Plus support Plug & Play for USB CD-RW?

The LT-016 Plus (and LT-104) support Plug & Play function for USB CD-RW, you can archive the recorded data by connecting the USB CD-RW directly to DVR without affecting the operation.

Q8:

How to set up the GSM Modem ? When using a GSM Modem, does the SIM card have to be data enabled?

i.) Go to the setup page and enable the GSM Modem on COM1 or COM2(user defined)
ii.) Well connect the GSM Modem with COM1 or COM2(user defined)
iii.) Most of the SIM cards support the SMS, but some telecom services like "pre-paid service" might disable the Short-Message Services
iv.) The GSM Modem won't recognize the SIM Card if the SIM card had been set a PIN code.(please delete the PIN code by using any type of GSM cellphone)

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AcroSecure RS-116 FAQ:

Q1:

What¡¦s the recording duration of the AcroSecure RS-116?

Q2:

How to backup the recorded image file?

By FDD, USB CD-RW or remote download via LAN

Q3:

Can I connect both color camera and B/W camera to RS-116 DVR?

RS-116 DVR is working with color camera and B/W cameras

Q4:

Can I connect both CCTV Monitor and VGA monitor to RS-116 DVR?

Yes. RS-116 DVR can support CCTV monitor and VGA Monitor simultaneously.

Q5:

Can I change the password of AcroSecure RS-116?

The default user name is ¡§admin ¡§ and password is ¡¥0000¡¦ (four zero¡¦s). Once you have entered ¡§Systems Settings¡¨ menu, you can change the password. Please do remember what Password you set.

Q6:

Does AcroSecure RS-116 support all kinds of cameras?

Yes, the AcroSecure RS-116 supports most types of cameras. The high resolution CCD Camera is recommended for getting better image quality.

Q7:

Does RS-116 support all types of HDD?

The system only works with Ultra ATA 100/133 hard disk driver, compatible with 40/60/80/120/160GB/240GB HDD. The specification of 5400rpm is suggested for better stability.

Q8:

Does RS-116 support all external USB CD-RW?

RS-116 supports the types of BENQ 6406, and Aopen EHW-4048U, EHW-5224U of external USB CD-RW. RS-116 supports USB Hot Plug function.

Q9:

Does the AcroSecure RS-116 support external Disk array?

The AcroSecure RS-116 supports disk arrays optionally.

Q10:

Is there authorization level for different users to access the remote surveillance?

There are two types of users, one with Supervisory (or Administrative) powers, and the other is Normal. A Normal user does not have supervisory powers and is limited to certain user ability of the AcroSecure RS-116 system. The administrator of the AcroSecure RS-116 can give users local & remote access and can allow users only to access certain cameras.

Q11:

Can I set different recording mode for each camera? For example, camera 1 is set as ¡§motion detection recording¡¨, camera 2 is done as ¡§schedule recording¡¨, and camera 3 is done as ¡§no recording¡¨?

Yes, RS-116 supports different setting of each camera.

Q12:

Can I change to higher capacity HDD? How to replace?

You can change the HDD by opening the front door and pull the HDD bay out of the cage, once finishing replacing the new HDD and adding IDE card (Highpoint brand), power on again and set-up according to the detailed explanation of User¡¦s guide . In fact, in order to keep normal operation, we don¡¦t suggest to change the HDD yourselves, please contact your dear/supplier once you would like to replace the new HDD.

Q13:

What type of speed dome does RS-116 support?

Please connect Speed dome to RS-116 DVR by RJ-11 with the converter (RS485 to RS232). RS-116 supports the following types: CD-55(Min King), CD-55H(Min King), CD65 (Min King), Lilin, DynaColor, Hsintek, MD Nicecam, Megasys, Neon, Neno T, Pelco D, Star, Wit eye.

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AcroSecure IP-104 FAQ:

Q1:

Is it possible to use a dynamic IP address?

Yes, the system will e-mail the current IP address to the administrator.

Q2:

What network protocols does the IP-104N support?

TCP/IP, HTTP, SMTP, FTP, Telnet, PPPoE, DHCP, DDNS

Q3:

What ¡s are the minimum specifications for a PC to be used for remote surveillance?

The PC should have a built-in LAN port, a high-resolution monitor (at least 800 x 600), Windows Internet Explorer 5.0 or later, Netscape Navigator 4.0 or later, or a Linux platform browser.

Q4:

How do I remotely view the status of my home while im gone?

By inputting the IP address of your ADSL connection into a Web browser and entering the username and password, you can remotely view your home status from anywhere.

Q5:

Why is the display speed slow sometimes?

The display speed is related to network bandwidth. If the transmission rate in the location of IP-104 is 64K, while the transmission rate at the remote site is 512K, the fastest speed can only be 64K.

Q6:

Is it possible to record captured video?

Yes, the recording software is freely bundled with the IP-104. You can record captured video to a remote PC.

Q7:

What ¡s the format of a recorded file?

The recorded file is saved to the ¡§mgr¡¨ format, which is able to be played back only by the bundled remote software. The software also offers the function to convert to the ¡§avi¡¨ video format for playback by other software.

Q8:

How many cameras can be displayed on one screen when viewing remotely?

The maximum display capability is up to 16 cameras split on one screen by using remote software.

Q9:

In the event of an alarm event, in addition to receiving an e-mailed picture, what other forms of notification can I get?

Please install the remote software, which is free bundled with the IP-104N, in your PC. It can detect the differentiation and flash on the screen for the event camera.

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SP-230

Q1.

How do I connect to internet using GPRS?

First you must subscribe to the service by notifying your cell phone service provider. Then tap Start->Settings->Connection->Connection->Add a new modem connection
Choose any name for the connection, select Cellular Line (GPRS) as the modem, tap next.
Enter the Access point name (this information should be given by your service provider).
Leave the User name, Password, and the Domain fields blank unless otherwise instructed by your service provider. Click Finish. Now you should be able to use GPRS to connect to the internet. When connected the signal status (next to the volume symbol) at the top of the screen should show a pair of arrows.

Q2.

How do I disconnect GPRS?

Press and hold the End button for four seconds.

Q3.

The signal strength of the phone fluctuates a lot. What should I do?

The phone signal strength is heavily dependent on your location and your service provider¡¦s local equipments. SP230 refreshes the signal strength every 10 seconds. Please notify your service provider if necessary.

Q4.

The audio quality of the phone calls is not satisfactory. There are some occasional cracks in the other personals voice.

Please send the SP230 back for repair. There was a hardware bug in the earlier makes. After the bug was corrected, all the SP230s produced by the factories thereafter do not have this problem.

Q5.

What is the shortcut for turning on/off the phone function?

Press and hold the End call button for 2 seconds to activate/deactivate the phone function

Q6.

What is the shortcut for turning on/off the speakerphone mode for phone calls?

Press and hold the Send call button for 2 seconds to activate/deactivate the speakerphone function.

Q7.

What is the shortcut for turning on/off the screen backlight?

Press and hold the Power button for 2 seconds.

Q8

With SP230 turned off, flight mode on, and the hold key activated, the battery was drained after a day. How should I turn off SP230 to conserve power in the battery?

This should not happen. The unit is faulty. Please have the pocket pc returned to the factory.

Q9.

How do I recover the password if I forgot it?

The password is controlled by the OS. Currently Microsoft has not released any details about password recovery. The only way to recover the password is through hard resetting.

Q10.

Where is the Recording button? The hot key? The application button?

Although the software on the pocket pc supports the application button, there is no hardware support on the SP230.

Q11.

The system still tells me that the backup battery is low on charge after charging SP230 for hours. Is it time to replace the backup battery?

To fully charge the device, it normally takes 8 hours if the batteries are almost drained. The backup battery will not be able to recharge if it is completely drained. If there are still problems please return SP230 back to the factory for diagnostics

Q12.

How do I make sure the data stored in SP230 is not lost after the batteries are drained?

The memory allocated for SP230 contains 32 MB of NAND flash memory. This memory is non-volatile. To save data into this memory, use File Explorer to move data into the Built-in Storage directory. Data stored in this directory will be preserved without battery power.

Q13.

What are the settings to configure internet connection via ActiveSync?

If you want to connect to the internet using ActiveSync, you have to setup the network card on the pocket pc.
Tap Start->Settings->Connection->Connection->Advanced->Network Card->Default work setup->AsyncMac NDISWAN mini port.
The settings must be the same as your PC¡¦s network settings. The same IP and DNS information as the PC you will ActiveSync to must be used. Then you are able to connect to the internet once SP230 is sync¡¦ed with the PC.

Q14.

What is the correct way to shutdown SP230?

Please turn off the phone function first then turn off the power to prevent the system warning of abnormal shutdowns.

Q15.

Sometimes the system warns of abnormal shutdown after batter has been removed and replaced and requests me to press the Action button. What is the Action button?

The Action button is activated by pressing the wheel on the side of SP230. This button is similar to the right-click of a PC mouse. This message is a only warning; no damage has been done to your SP230. Please shutdown SP230 correctly to prevent this message.

Q16.

Does SP230 support JAVA?

No. To view JAVA web contents and use JAVA applications you have to purchase third-party JAVA JRE software. Microsoft Windows Mobile 2003 for PocketPC does not support JAVA natively.

Q17.

When I try to download a PocketPC application from the internet I see 3 versions (StrongARM/XScale, SH3/SH4, MIPS) of the same software. Which version should I choose?

Please choose the StrongARM/XScale version of the software.

Q18.

Is there support for GPS, BlueTooth, Wi-Fi, or digital camera?

These optional accessories are available. Please check with your local retailer for these and other accessories.