Warranty

The following information outlines the standard warranty coverage extended to AnexTEK country service centers & strategic partners as well as outlines the range of support service available. AnexTEK's warranty is subject to change or may vary slightly from the details listed below depending on product availability, delivery time and delivery location. End user service and warranties are determined by our partners; please contact your dealer for more information.

AnexTEK products are covered by a standard limited warranty which is catered for each specific product line to ensure a high level of support. If our products fail during normal and proper use within the warranty period, AnexTEK will repair or replace the product at no additional cost (except shipping & insurance). AnexTEK's limited warranty covers defects encountered in normal use of the product and does not apply to damage from improper use, installation, accidents or improper packaging during shipment to AnexTEK. At anytime within a product¡¦s warranty period, AnexTEK partners can ship defective goods back to us for repair or replacement. AnexTEK products are generally warranted for 1 year unless otherwise stated. Warranty status shall be validated by the PO shipping date, product label or commerce invoice. This warranty only covers products originally purchased for use from AnexTEK or from any AnexTEK approved reseller.

AnexTEK expects its partners to examine shipped merchandise received from our office and send back any items that are defective. For each defective product, AnexTEK partners must first obtain an RMA number by filling out our RMA Request Form and faxing/e-mailing it back to us [(8862) 2696-7321, Attn: anextek@anextek.com Before shipping the product to us, be sure to write the RMA number clearly on the outside of the shipping container, Make sure to pack the product securely. Returned items must be shipped to our office in Taiwan. AnexTEK's Support Team will work hard to return the product to you in a timely manner.

Types of Warranties

Normal Warranty:
AnexTEK products are generally warranted up to a year. During that time customers can apply for free service and repair. We'll pay the one-way shipping charge to the customer.

DOA (Dead On Arrival) Within 15 Days of the Warranty:
If a newly purchased product is dead on arrival, return it to us within 15 days of receipt and we will replace it with a new one. We¡¦ll pay the one-way shipping charge to the customer.

After Maintenance Warranty:
If a product under warranty fails within 30 days of repair, return it to us, we will repair it again or replace the product. We'll pay the one-way shipping charge to the customer.

Out of Warranty:
Products out of warranty must pay for service, shipping and materials.

Warranty Period for Current Products:
The Following information outlines the standard warranty coverage for AnexTEK's products.

oided Warranty Conditions:
The warranty offered by AnexTEK Global Inc. is NOT valid under the following conditions:

• Defects caused by improper use and/or human carelessness.
• Inadequate packaging¡Xplease take care when shipping defective products to us. We are not responsible for damage caused by poorly packaged goods.
• Defects caused by natural disasters.
• Products out of the warranty period.
• Products NOT purchased through AnexTEK or authorized AnexTEK resellers.
• Products having the warranty label removed or tampered with.
• Damage caused by customers or third-party installation, expansion, modifications or maintenance, or added components via non-authorized, non-approved parts.
• System damage caused by viruses.
  
  Important: Do NOT ship products with HDDs to us. IE, remove the HDD(s) before shipping. Before removing your HDDs, please backup all of your data! We are not responsible for missing or damaged data.

Warranty Identification
The warranty identification system for each product may differ between product lines & product groups. You may contact our support team (anextek@anextek.com) for more detailed information.

Your warranty may be verified by the following:

• By Label
• By The day of shipment
• By Commerce invoice
  Our standard warranty identification system is based on the product's label.
  
  Below is an explanation of our labeling system:
  

  AC.ppppp.ppp	y	w	sss	M
  (Part No.)	(Year Code)	(Week Code)	(Serial No.)	(Manufacturing Code)